Privacy Policy

Last updated: January 15, 2025. This Privacy Policy describes how BrandVault Marketing Agency collects, uses, and protects your personal information when you visit our website or use our marketing services.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, request a consultation, subscribe to our newsletter, or contact us for support. This includes:

  • Contact Information: Name, email address, phone number, company name, and business address
  • Marketing Preferences: Communication preferences, service interests, and content consumption patterns
  • Business Data: Website analytics, marketing campaign performance metrics, and conversion data from our services
  • Technical Information: IP address, browser type, device information, and website usage data

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: Providing marketing consulting, campaign management, and strategic planning services to improve your business growth
  • Communication: Sending service updates, marketing insights, and responding to your inquiries and support requests
  • Personalization: Customizing our services based on your industry, business size, and marketing goals
  • Analytics: Analyzing website traffic, service performance, and user behavior to enhance our offerings
  • Legal Compliance: Meeting regulatory requirements and protecting our legal rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in delivering our marketing services (analytics providers, email platforms, payment processors)
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • Consent: When you explicitly consent to sharing your information

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: All data transmission is secured using SSL/TLS encryption protocols
  • Access Controls: Limited access to personal data only for authorized employees who need it for their work
  • Regular Audits: We conduct regular security assessments and update our protection measures
  • Data Backup: Regular backups are performed and stored securely to prevent data loss

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request information about what personal data we have about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to processing of your personal information for certain purposes
  • Opt-out: Unsubscribe from marketing communications at any time

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

  • Essential Cookies: Necessary for website functionality and security
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
  • Preference Cookies: Remember your settings and preferences for future visits

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

  • Active Accounts: Data is retained while your account remains active
  • Marketing Data: Kept for up to 3 years unless you request deletion or unsubscribe
  • Legal Compliance: Some data may be retained longer to comply with legal obligations
  • Analytics Data: Anonymized after 24 months for historical analysis

International Data Transfers

As a marketing agency serving clients in the Philippines and internationally, we may transfer your personal information across borders. We ensure appropriate safeguards are in place, including:

  • Adequacy Decisions: Transfers to countries with adequate data protection laws
  • Standard Contractual Clauses: Approved contracts for international transfers
  • Certification Programs: Working only with certified service providers
  • Your Consent: Explicit consent for transfers where required

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last updated" date
  • Sending email notifications to registered users about significant changes
  • Displaying prominent notices on our website when changes are implemented

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BrandVault Marketing Agency

27 Lacson St, Bacolod

6100 Negros Occidental, Philippines

Email: [email protected]

Phone: +63 34 435 3277

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

For privacy-related inquiries, we will respond within 30 days of receiving your request.

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